Resources for Users

Looking for answers to your questions about HarvardKey, password security, resetting your Harvard password, or what login name and password to use on the login screen? Get what you need to know here.

  • HarvardKey Claim Checklist — Ready to claim your HarvardKey? Get everything you need to know here.
  • How Do I Set Up Two-Step Verification - HarvardKey holders are required to set up Duo (optional for alumni), here is how.
  • FAQs — Have a look at the most frequently asked questions about HarvardKey and logging in to Harvard resources. You'll find a wealth of answers.
  • Quick Guide to Passwords — Not sure how to come up with a password that's secure, but memorable? Need to know where to go to change your password? Look here.
  • Quick Guide to Login Types — A brief guide to the most commonly used login credentials at Harvard.
  • Which Login Type Should I Use? — Confused about which login type gets you into which Harvard application? See an itemized list organized by School here.
  • Quick Guide to Security — Small actions make a big difference when it comes to your online safety. Learn more here.
  • Glossary — The most commonly used terms related to HarvardKey and the world of identity and access management.
  • What If I Didn't Claim In Time? — If you received an email informing you that your HUID/PIN was due to expire, but didn't claim your HarvardKey in time, here's a guide to what accounts were affected and how you can restore your access.

Just want to talk to a person?

Harvard has different help desks for different groups of users. If you know your login type, you can get one-on-one IT support by contacting the corresponding help desk below. You may also want to check out these contact details and websites for all IT groups across Harvard. If you're not sure what type of login you have, or if you have more than one login type and are not sure which one to use, contact the main Help Desk at ithelp@harvard.edu or 617.495.7777.

Login Type

Contact

HarvardKey
Students, Faculty, Staff and Alumni University-wide 

XID
XID guest account holders

eCommons
Harvard Medical School community