FAQ

To what address was my HarvardKey claim confirmation code sent?

For Alumni, this is your preferred email address on record with the Harvard Alumni Association. For other Harvard users, this is the email address Harvard has on file for you.

For all users receiving an email with a HarvardKey claim confirmation code, look for a message from Harvard Identity & Access Management. It will have a subject line of Time-Sensitive: Complete Your HarvardKey Account Registration.

If you do not see the email it in your Inbox, please check your Spam/Junk/Clutter folder (depending on which mail client you use).

Why are the other login types available on the HarvardKey login screen?

As Harvard University’s primary login credential, HarvardKey grants you access to the applications and services you use every day with a single login name and password. As more and more applications and services in the Harvard ecosystem adopt HarvardKey access, your HarvardKey will grant you access to a growing number of resources. However, you will sometimes see the option to log in using other types of credentials too. If you have a different Harvard credential type – eCommons or XID, for example - you can use those to log in to resources that offer those options.

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I have another login type from Harvard (like a HUID, eCommons ID, or XID). Are these going away?

If you have an eCommons ID or XID, you can still use those credentials at the HarvardKey login screen to access the apps and services you’ve used them for in the past. Simply select the tab at the top of the HarvardKey login screen corresponding to the type of login you’d like to use. However, after you've claimed your HarvardKey, it's quick and convenient to use your HarvardKey to get into those resources — and it doesn’t mean the extra click to get to the tab!

The HUID/password (formerly PIN) login type will be retired during the spring of 2016. If you currently...

Read more about I have another login type from Harvard (like a HUID, eCommons ID, or XID). Are these going away?

I have a HUID, but after I claimed my HarvardKey, my HUID password doesn’t work. Why?

As part of Harvard’s “one identity for life” paradigm, your HarvardKey password automatically replaces your HUID password so you don’t have to remember extra credentials. While your HarvardKey login name and password will get you access to all the applications and resources as your HUID, if you ever need to log in to an app or service using your HUID as the login name, simply use the password associated with your HarvardKey.

If you're ever confused about which login type gets you into which application at Harvard, you may want to check this...

Read more about I have a HUID, but after I claimed my HarvardKey, my HUID password doesn’t work. Why?

I tried to log in several times, but failed and am now locked out. Now what?

Harvard's authentication system will allow you to try again in two hours. However, if you enter an incorrect password again, you will be locked out for another two hours. Depending on circumstances, it may be faster and easier for you to request a new password; follow these links to request a new password for HarvardKey users and for users who log in using HUID.

If...

Read more about I tried to log in several times, but failed and am now locked out. Now what?

I forgot my login name or password and asked to have it sent to me, but never received an email.

If you request this information via the HarvardKey account management page, it is sent to the primary (and alternate, if you added one) recovery email address that you specified in your HarvardKey preferences. If you added two recovery addresses, be sure to check both addresses for this email. If you are no longer able to check your recovery email address(es), contact the HUIT Service Desk at 617.495.7777 or ithelp@harvard.edu.

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What is a login name?

Your login name is the email address that you use (in conjunction with your password) to log in to HarvardKey. For most Harvard faculty, staff, and students, your login name will be your official Harvard email address. Harvard Alumni and others without Harvard-managed email may choose a login name when claiming a HarvardKey. 

Can I change my login name?

You can change your login name by calling the HUIT Service Desk at 617.495.7777 or emailing ithelp@harvard.edu. Please note that if your login name is your official Harvard email, changes can only be made when they correspond to an official change of your name or School affiliation. (Changes to login names that are not official Harvard email addresses — i.e. for Alumni — do not have this requirement, but will still require you to contact the HUIT Service Desk.)

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I received a notification that my login name is being changed. Why?

Under some rare circumstances, your login name may change to match a changing role for you at the University. Individuals who have a Harvard-managed email have to have a login name that matches their email account.  If you feel your login name was changed and should not have been, please contact the HUIT Service Desk.