The short answer is YOU (and only you).  Per Harvard's Information Security Policy you may not share your password or access credentials with anyone. HUIT or any IT service at Harvard cannot reset your password for you.  The HarvardKey system is totally self-service - so that you are in control of all aspects of your own access.  Please do not share your HarvardKey information with any other person, even a trusted individual...

Harvard's authentication system will allow you to try again in two hours. However, if you enter an incorrect password again, you will be locked out for another two hours. Depending on circumstances, it may be faster and easier for you to request a new password; follow these links to request a new password for HarvardKey users and for users who log in using HUID.

If...

Yes, you'll have to reset your password when you claim your HarvardKey.  But once you set your new HarvardKey password, you will no longer be subject to the annual change requrement. (Please remember, however, that it's important to change your password if you ever feel that your account may have been compromised or your password exposed to others — even unintentionally.)

After you change your password, you'll want to make sure that you update that password anywhere that it might be stored, such as in your email preferences or apps on your phone or tablet — particularly since...

How you reset your password depends on the login type you use. See the list below for links to help you reset or remember your password. If you're not sure which login type you use or need, contact the HUIT Service Desk at ithelp@harvard.edu.

• HarvardKey (all Alumni users as of 9/22/15, as well as other Harvard users by rollout dates listed here): key.harvard.edu
• Harvard University ID (HUID) (most...