General Questions

How can I ask HarvardKey not to "remember me"?

Because HarvardKey is a multi-site authorization system, once you have logged in to one HarvardKey-protected application using a given device or browser session, you will automatically be logged in to others. In addition, some applications and services will “remember” you for a period of time after you have logged in unless you actively sign out. To ask HarvardKey to “forget” you, sign out of your HarvardKey account at any time by clicking the logout button or link on a HarvardKey-protected site. Alternatively, you can also visit key.harvard.edu...

Read more about How can I ask HarvardKey not to "remember me"?

Why won't my HarvardKey let me into the site I want to use?

Having a HarvardKey (or any of the other credential types listed on the HarvardKey login screen) does not automatically give you permission to access all Harvard resources. The academic or administrative groups responsible for those sites or applications manage who is allowed to have access. Sometimes license agreements limit who has access to a resource. If you feel that you should have access to a particular resource, contact the administrator directly for help; please note that your primary IT help desk is usually unable to grant you access, since site authorization is determined by...

Read more about Why won't my HarvardKey let me into the site I want to use?

I logged in with my HarvardKey, but I still can't access the site I want.

Even if you see a message indicating that your login to a site is successful, but you still aren’t able to access the site, this could be due to several reasons:

  • The site itself may be “down” or experiencing technical difficulties. You can check for known outages in the HUIT Service Status Dashboard, or try checking again later.
  • Even though a site or application successfully accepts your credentials (known as authentication), if you’re not approved for access, it may not...
Read more about I logged in with my HarvardKey, but I still can't access the site I want.

Why don't I have to set security questions for HarvardKey?

Harvard University’s requirement that all HarvardKey holders use a strong password helps keep your account secure without the need for difficult-to-remember security questions. However, please remember that it's important to change your password if you ever feel that your account may have been compromised or your password exposed to others, even unintentionally.

Can I use my keyboard to "tab through" the different login types on the login screen?

Yes, but you may need to make sure that you have certain accessibility settings enabled if you use Firefox for Mac or Safari.

For Safari:

  • Under the Safari menu, select Preferences (or command-comma)
  • Select the Advanced tab
  • Under Accessibility, check the box next to Press Tab to highlight each item on a webpage
  • Close the preferences window and continue navigating as usual; tab highlighting will be enabled for Safari

...

Read more about Can I use my keyboard to "tab through" the different login types on the login screen?

What is my NetID, and why is it important?

Your HarvardKey is your identity for life. It is linked to a unique number, your NetID, that will never change. When you claim your HarvardKey, the email you receive confirming your claim contains your NetID, and you can always see it on the Connections service. Your login name may change as you change roles within the University, you transition to alumni status, or your relationship with Harvard evolves in some other way. In some rare circumstances, applications cannot support the email-style format used as a HarvardKey login name, and NetID provides you an alternative form of login name...

Read more about What is my NetID, and why is it important?

What if I can't find the help I need in this FAQ?

If you still need help with your HarvardKey, please contact the HUIT Service Desk by calling 617.495.7777 or emailing ithelp@harvard.edu.

However, please note that users with XID and eCommons credentials have their own separate resources for help with their accounts. If you use XID to log in, please contact the XID help desk at 617.496.9001 or xid_help@harvard.edu. If you are an eCommons user, please contact 617.432.2000 or help_desk@hms.harvard.edu.

Read more about What if I can't find the help I need in this FAQ?