Help

Below, you'll find help for the most common difficulties people have when using the PIN system. For more information, see the full list of FAQs.

Why has my password expired?

Passwords used to log in to email and desktop at Harvard Medical School (HMS) and in the Central Active Directory expire on a regular basis. If you do not choose a new password before your old one expires, you will no longer be able to access your applications.

Why have I been issued a temporary password? 

A temporary password is created when your account is new, or sometimes when your password has been reset by the Help Desk. If you have been issued a temporary password, you must create a new password before you can continue to use PIN-based systems.

I need help resetting my password. What do I do next?

Please check below for the appropriate website where information can be obtained to reset a current PIN or password. If you are uncertain about which login type you use or need, contact the HUIT Help Desk at 617.495.9000.

Harvard has different help desks for different groups of users. If you know your login type, contact the corresponding help desk below.

If you are not sure what type of login ID you have, or if you have more than one login ID and are not sure which one to use, contact the main PIN system Help Desk by sending email to pin_help@harvard.edu.

Login Type

Contact Information

HUID
Harvard University ID holders

Email: pin_help@harvard.edu

Phone: 617.496.9001

Website: www.pin.harvard.edu

XID
XID guest account holders

Email: xid_help@harvard.edu

Phone: 617.496.9001

Website: xid.harvard.edu

Post.Harvard
Alumni, HAA associates, and students with Post.Harvard accounts

Email: haa_alumnihelp@harvard.edu

Phone: 617.496.0559

Website: post.harvard.edu

eCommons
Harvard Medical School Community with eCommons accounts

Email: help_desk@hms.harvard.edu

Phone: 617.432.2000

Website: ecommons.med.harvard.edu

FAS/Central User Name
Central Administration or Faculty of Arts and Sciences accounts

FAS User Name (e.g. alicesmith) or
University AD/Icemail Login (ADID) (e.g. abs123)

Email: ithelp@harvard.edu

Phone: 617.495.9000

Website: http://huit.harvard.edu/get-help