The short answer is YOU (and only you). Per Harvard's Information Security Policy you may not share your password or access credentials with anyone. HUIT or any IT service at Harvard cannot reset your password for you. The HarvardKey system is totally self-service - so that you are in control of all aspects of your own access.
As part of Harvard’s “one identity for life” paradigm, your HarvardKey password automatically replaces your HUID password so you don’t have to remember extra credentials. While your HarvardKey login name and password will get you access to all the applications and resources as your HUID, if you ever need to log in to an app or service using your HUID as the login name, simply use the password associated with your HarvardKey.
Harvard's authentication system will allow you to try again in two hours. However, if you enter an incorrect password again, you will be locked out for another two hours. Depending on circumstances, it may be faster and easier for you to request a new password; follow these links to request a new password for HarvardKey users and for users who log in using HUID.
Yes, you'll have to reset your password when you claim your HarvardKey. But once you set your new HarvardKey password, you will no longer be subject to the annual change requrement. (Please remember, however, that it's important to change your password if you ever feel that your account may have been compromised or your password exposed to others — even unintentionally.)
How you reset your password depends on the login type you use. See the list below for links to help you reset or remember your password. If you're not sure which login type you use or need, contact the HUIT Service Desk at firstname.lastname@example.org.
Although HarvardKey holders are not required to change passwords at any specific interval, you must change your password if you ever feel that your account may have been compromised or your password exposed to others, even unintentionally.
Harvard University’s requirement that all HarvardKey holders use a strong password helps keep your account secure without the need for difficult-to-remember security questions. However, please remember that it's important to change your password if you ever feel that your account may have been compromised or your password exposed to others, even unintentionally.