Passwords

Who can claim or manage my HarvardKey?

The short answer is YOU (and only you).  Per Harvard's Information Security Policy you may not share your password or access credentials with anyone. HUIT or any IT service at Harvard cannot reset your password for you.  The HarvardKey system is totally self-service - so that you are in control of all aspects of your own access.

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I have a HUID, but after I claimed my HarvardKey, my HUID password doesn’t work. Why?

As part of Harvard’s “one identity for life” paradigm, your HarvardKey password automatically replaces your HUID password so you don’t have to remember extra credentials. While your HarvardKey login name and password will get you access to all the applications and resources as your HUID, if you ever need to log in to an app or service using your HUID as the login name, simply use the password associated with your HarvardKey.

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I forgot my login name or password and asked to have it sent to me, but never received an email.

If you request this information via the HarvardKey account management page, it is sent to the primary (and alternate, if you added one) recovery email address that you specified in your HarvardKey preferences. If you added two recovery addresses, be sure to check both addresses for this email. If you are no longer able to check your recovery email address(es), contact the HUIT Service Desk at 617.495.7777 or ithelp@harvard.edu.

When and how should I change my password?

Although HarvardKey holders are not required to change passwords at any specific interval, you must change your password if you ever feel that your account may have been compromised or your password exposed to others, even unintentionally.

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Why don't I have to set security questions for HarvardKey?

Harvard University’s requirement that all HarvardKey holders use a strong password helps keep your account secure without the need for difficult-to-remember security questions. However, please remember that it's important to change your password if you ever feel that your account may have been compromised or your password exposed to others, even unintentionally.