Passwords

I have a HUID, but after I claimed my HarvardKey, my HUID password doesn’t work. Why?

As part of Harvard’s “one identity for life” paradigm, your HarvardKey password automatically replaces your HUID password so you don’t have to remember extra credentials. While your HarvardKey login name and password will get you access to all the applications and resources as your HUID, if you ever need to log in to an app or service using your HUID as the login name, simply use the password associated with your HarvardKey.

Read moreI have a HUID, but after I claimed my HarvardKey, my HUID password doesn’t work. Why?

I tried to log in several times, but failed and am now locked out. Now what?

Harvard's authentication system will allow you to try again in two hours. However, if you enter an incorrect password again, you will be locked out for another two hours. Depending on circumstances, it may be faster and easier for you to request a new password; follow these links to request a new password for HarvardKey users and for users who log in using HUID.

Read moreI tried to log in several times, but failed and am now locked out. Now what?

I forgot my login name or password and asked to have it sent to me, but never received an email.

If you request this information via the HarvardKey account management page, it is sent to the primary (and alternate, if you added one) recovery email address that you specified in your HarvardKey preferences. If you added two recovery addresses, be sure to check both addresses for this email. If you are no longer able to check your recovery email address(es), contact the HUIT Service Desk at 617.495.7777 or ithelp@harvard.edu.

I just did my annual password reset. Do I have to do it again when I claim my HarvardKey?

Yes, you'll have to reset your password when you claim your HarvardKey.  But once you set your new HarvardKey password, you will no longer be subject to the annual change requrement. (Please remember, however, that it's important to change your password if you ever feel that your account may have been compromised or your password exposed to others — even unintentionally.)

Read moreI just did my annual password reset. Do I have to do it again when I claim my HarvardKey?

Why don't I have to set security questions for HarvardKey?

Harvard University’s requirement that all HarvardKey holders use a strong password helps keep your account secure without the need for difficult-to-remember security questions. However, please remember that it's important to change your password if you ever feel that your account may have been compromised or your password exposed to others, even unintentionally.