FAQ

Can I add multiple devices to my DUO?

Yes! It is strongly encouraged that you add at least two devices (for example your mobile phone and a land line) to your Duo two-step verification.  That way if you cannot access one device you have a back-up for getting your code and logging in.  Within the Two-Step Verification settings box, click on the link that says 'Add a new device' (under the shield) to add your second device. 

Who can claim or manage my HarvardKey?

The short answer is YOU (and only you).  Per Harvard's Information Security Policy you may not share your password or access credentials with anyone. HUIT or any IT service at Harvard cannot reset your password for you.  The HarvardKey system is totally self-service - so that you are in control of all aspects of your own access.  Please do not share your HarvardKey information with any other person, even a trusted individual in your life.

Why is my HUID/password (PIN) login expiring?

The HUID/password (formerly known as PIN) login type no longer meets current Harvard IT security standards and will be retired over the spring of 2016. HUID/password users who have not yet claimed a HarvardKey are encouraged to do so as soon as possible, and will also be reminded by email in advance of their HUID/password credential expiring. Once your HUID/password credential expires, you will no longer be able to access many of your Harvard services until you claim your HarvardKey. Learn more about this here. 

What if my HUID/password (PIN) login expires before I claim my HarvardKey?

You can always claim your HarvardKey, even after your HUID/password (formerly known as PIN) credential expires. However, once your HUID/password credential expires, you will no longer be able to access many of your Harvard services until you claim your HarvardKey. Learn more about this here. If you need any help claiming your HarvardKey, contact the IT Service Desk at ithelp@harvard.edu or 617-495-7777.

What additional steps can I take to improve account security?

Check out the Harvard Information Security guide to security awareness to learn more how you can keep yourself and Harvard more secure — and consider taking these two steps right away to make a big difference.

  • Use HarvardKey's two-step verification feature to set up your phone or device as way to verify your identity — making it harder for anyone but you to log in to your account. Learn how to set up two-step verification here.
  • Use a password manager — software that generates and stores passwords for you — so you can use different complex passwords for each of your accounts without having to remember them all. As a Harvard affiliate, you can get a free premium account for the LastPass password manager; visit http://security.harvard.edu/lastpass to learn more and download. (When using a password manager with HarvardKey, please remember that some members of the Harvard Community will have to type in their HarvardKey to log in to their computer, so randomly generated passwords may not be the best choice.) You can also learn more about best practices for passwords at http://security.harvard.edu/use-strong-passwords.

Why do I need to log in to access some Harvard resources?

Many online resources within the Harvard Community require verification of your identity before granting you access. By supplying a login name and matching password, you can verify, or authenticate, your identity. In order to reduce the number of credentials that you need to remember, HarvardKey acts as a unifying credential verifying your identity across Harvard without the need for multiple ID/password pairs.

Who is eligible for access to protected Harvard resources?

A variety of individuals associated with the Harvard Community can gain access to protected Harvard online resources, including (but not limited to) the following:

  • Faculty
  • Staff
  • Students and Program Participants
  • Alumni
  • Library Borrowers
  • Individuals with sponsored affiliations (this broad category can include consultants/contractors, collaborators and inter-school affiliates, volunteers, tenants, non-Harvard academic advisors, overseers, and others)

The degree of access granted to an individual HarvardKey holder depends on the nature of his or her Harvard affiliation, and may vary according to specific requirements from Schools, departments, institutions, or other groups.